This page is to help our customers understand how orders are handled here at StreetStyler.com and answer your question(s) immediately. If you have a question like one below, please click the question and will take you to the paragraph pertaining to its answer. You can also Instant Message us here.

PAYMENT OPTIONS
1) WHAT PAYMENTS DO YOU ACCEPT?
2) DO YOU ACCEPT INTERNATIONAL PAYMENTS?
ORDER STATUS
3) WHAT IS THE STATUS OF MY ORDER?
4) WHEN WILL MY ORDER SHIP?
5) I ONLY RECEIVED PART OF MY ORDER SO FAR
6) I RECEIVED CONFIRMATION BUT WHY HAS THE MONEY NOT COME OUT OF MY ACCOUNT?
7) I NEVER RECEIVED A CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?
SHIPPING/OTHER
8) WHAT IS THE TRACK NUMBER FOR MY ORDER?
9) THE TRACK NUMBER ON THE CARRIER WEBSITE IT SAYS "UNAVAILABLE"?
10) DO I HAVE TO SIGN FOR THE PACKAGE?
11) WHO DO YOU USE FOR SHIPPING?
12) HOW DO I CANCEL MY ORDER?

Q) WHAT PAYMENTS DO YOU ACCEPT?
A) We accept any credit/debit card with Visa/Mastercard, Discover, and Money Orders. No personal checks, wire transfers, or American Express.

Q) DO YOU ACCEPT INTERNATIONAL PAYMENTS?
A) We can only accept and ship to the following: Lower 48 US States, HI*, AK*, Puerto Rico*, and Canada*. All other location we are not able to accept. *-certain items cannot be shipped to these locations.

Q) WHAT IS THE STATUS OF MY ORDER?
A) If you have received the confirmation email after placing the order, that means our sales staff has it in process. We will automatically email you the tracking information once we enter it in our system under your Order Number. Unless you receive an email from us stating the parts are unavailable and there is going to be a long wait(30+days), you order remains pending in our system and we will have it shipped as fast as the part is available. Please read Question #4 paragraph for further details about our process from the time the order is received from the time it ships out.

Q) WHEN WILL MY ORDER SHIP?
A) Here at StreetStyler we try to keep instock as much as we can carry. If the item(s) you ordered are instock at our Philadelphia warehouse, normally we have it shipped within 2 business days from the time your order was processed pending any unexpected delays or the amount of orders our Shipping Dept. has lined up. All orders are shipped in the order in which they are received. Also weekend days do not apply since our Shipping Dept. is not open then. We have routine pick ups from the shipping companies Monday thru Friday. If we are temporarily sold out of the item(s) you ordered, we special order it from our suppliers/manufactures the same day. To save time, most of our suppliers can have it shipped directly to you rather than then sending it to us, then shipping it to you. If that does occur, sometimes it takes an extra 1-5 days to get the track number once it leaves. So please do not be confused if you do not get a track number right away or when you get the track number if it shows the Sender as a different company. But the actual time for a special order to get shipped varies day to day, company to company. If our supplier has it ready right away, it will take no more than a week to wait for it to be shipped. If they do not have it ready to ship right away, they can only promise the part for your order once it is available. So if you do not receive a track number with 48 hours after your order that means it had to be special ordered. You will get an email update only when the part has been shipped. StreetStyler.com does not bill you on Special Orders until we have confirmation the part(s) actually have been shipped and are in transit. Only if the supplier tells us it will be a very long wait for the part, our Order Status Dept will notify you of the situation. They will not email you if special ordered but still process the special order immediately after received. If they are out of stock we will notify you immediately and we can put you on back order or you can cancel the order. We do realize some parts that we offer are needed right away. For example body parts, because you have the car in the shop and they need to do the work right away. So if you do need to cancel we understand and no fees are involved as long as nothing has shipped out yet.

Q) I ONLY RECEIVED PART OF MY ORDER SO FAR
A) Since we carry a wide variety of parts, sometimes we cannot put all of the items in the same package and some parts are shipped other than our warehouse. Some items take longer for shipping due to the size packages they require. Sometimes parts are backordered but the rest of your order is not. We will notify you if something is backordered and will ask to replace it with a different manufacture or to cancel it. If canceled there are no cancellation fees since nothing was shipped.

Q) I RECEIVED CONFIRMATION BUT WHY HAS THE MONEY NOT COME OUT OF MY ACCOUNT?
A) We only get an authorization for the amount of the order but do not process the transfer of funds until we confirm the order has shipped out and delivered OK. So please note if it appears nothing has been charged to your account yet, it does not mean the order failed to go through. By you receiving the confirmation we emailed you within 5 minutes of the order being placed, it does confirm we have received the order. If you used a debit/checking card, your bank will freeze the funds until we either process or void the transaction. If only part of your order can be shipped, we reduce the authorization amount. We do not charge you the original amount then refund the difference. StreetStyler.com in no way shape or form sells or releases any of your information provided with your order. And with our website using the most current security features, your information is protected from any type of wrong doing. Online security is always a priority to us. We are not responsible for any customers Checking Account conduct.

Q) I NEVER RECEIVED A CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?
A) EVERY order we receive, our system automatically emails a confirmation email of the order being received with an Individual Order Number. The email goes to whichever email address was given with the order by the customer. Chances are it did not go through if you did not get an email from us. Sometimes if your computer loses connectivity for a split second the transaction will break off. Now sometimes customers have misspelled their email address on the order which can prevent it from being received by the customer. You can email us your full shipping info, what you ordered, and the date it was placed and we can try to look it up manually to confirm so you do not make a replica order by mistake.

Q) WHAT IS THE TRACK NUMBER FOR MY ORDER?
A) Please be patient until 1-10 business days have passed from the date you initially place your order. Our system will automatically e-mail you the track number once available so our customers do not have to request us for it. So do check you inbox from time to time. We will be sending it to the same e-mail address you provided with your order and will include both the track number and a link to the company’s website where you can follow its progress. If you feel you should have received it already please refer to question #4.

Q) WHY WHEN I ENTER THE TRACK NUMBER ON THE CARRIER WEBSITE IT SAYS "UNAVAILABLE"?
A) Tracking information is available on the carriers web site no ours. Please allow 24-48 hours for them to update their system if nothing shows up at first. Please keep track of when it will be arriving because we do require a signature on all shipments. If it seems like it is taking too long, please first call the shipping carrier with the tracking number. If there is a problem notify us immediately.

Q) DO I HAVE TO SIGN FOR THE PACKAGE?
A) We do require a signature on all shipments since we are not doing a face-to-face transaction with our customers. We need to have some type of validity the order was accepted by the person who ordered from us. Shipping address also has to be the customers Billing Address for the same reason. The only exception would be a customer with a PO Box address as their Billing Address.

Q) WHO DO YOU USE FOR SHIPPING?
A) A majority of our products are shipped via UPS/FEDEX/DHL. Smaller packages may be shipped by USPS. Shipping carriers to Alaska, Hawaii, Canada, and other countries may vary.

Q) HOW DO I CANCEL MY ORDER?
A) Please visit the link for canceling an order here.

WE HOPE THIS INFORMATION WAS USEFUL IN ANSWERING YOUR QUESTIONS RIGHT AWAY. IF YOU MATTER IS NOT ONE LISTED ABOVE PLEASE EMAIL US AT INFO@STREETSTYLER.COM
***always include the name the order was shipped to and the order ID Number given to you in the confirmation e-mail. We cannot respond quickly nor look up an order without those 2 items. Please allow 24-48 hours for a reply. If your question is already answered above our support staff will redirect you back to this page in order for us to get to customer emails quicker.